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About Us
Starcare is a home care company which specialises in helping people who live in their own homes to remain as independent as possible.
With our two offices located in Chester and Winsford we aren’t only one the largest independent care providers, but also have the facilities and a network of support workers that are able to provide over 5000 hours of care a week throughout Cheshire.
Working with our values of Care & Compassion, Trust and Service, it’s a guarantee which ensures that our clients receive personable care, whilst maintaining the highest level of standards.
Who We Are
Starcare prides ourselves on being one of the UK’s leading care companies, providing quality homecare across Cheshire East, Cheshire West and Merseyside. We provide personal care to over 500 service-users, helping them to live independently and stay in the comfort of their own homes as long as possible as well as managing six Extra Care housing schemes. We currently suppport over 11,000 visits per week and this is growing due to our continued success.
Starcare is passionate about helping those who need care and support to live better lives. We want to make a real difference to our service-users and their families, treating every care experience as though we were looking after one of our own family and ensuring that we provide a high level of ‘continuity of care’ to our service users with the same teams, where possible, visiting service-users on a regular basis.
At Starcare we offer flexible care and support that focuses on understanding what is important to the individual and knowing how we can make a real difference to them, and those around them. We also train our teams in specialist areas like Dementia to help them offer greater support on visits.
Committed to providing quality care and support, Starcare has a dedicated management team with extensive training and experience in all aspects of the social care industry. We focus on recruiting the right people to deliver the care, and then ensuring that the team receive support and training so they can deliver excellent care on a daily basis.
Our team is full of brilliant carers, and when they want to progress in their careers within care, we support this by offering training programmes to help them develop towards senior carer, service support officer or head office positions.
Our People
With a team of over 200 support workers, we prioritise in making sure each person is not just right for the job, but also 100% in-line with our values.
So, working across Care & Compassion (providing care with kindness and empathy; treating everyone with sensitivity, dignity and respect), Trust (building productive relationships through transparency) and Service (believing in what we do, supporting through action and clear communication, and going the extra mile), our team receives every support necessary.
Our great team are provided with extensive and regular training, and annual assessment from the CQC – both to maintain and enhance standards.
Our Mission
Person-centred care is at the very heart of our business. It’s a guarantee which ensures the uniqueness of the individuals we care for is respected, maintained, and even restored. And all in the comfort of their own home. We do this by creating an environment that promotes personal worth and social confidence through care & compassion, trust and service.
Our Values
Our three values form both our promise and our high level of quality. These values are embedded; we live by them every single day. It’s a reassuring commitment we’re more than happy to keep.
Care & Compassion
Everyday we will provide homecare with kindness and empathy, exceeding our clients, and their families’, expectations through compassion, sensitivity, dignity and respect.
Trust
Trust helps us to build productive relationships with other support workers, clients, families and the office teams. Being open and transparent, and by ensuring a focus on taking responsibility for what you do, will let you have the authority to make decisions and provide person-centred care.
Service
We will always recruit and train support workers who believe in our values, who share a passion for the service we provide and who want to go the extra mile for our clients. Through believing in what we do, communicating clearly and supporting our clients by positive actions, we can then deliver an outstanding service every day.
